During this difficult time with social distancing and the coronavirus I wanted to write to you and your personnel to thank you for the great care you and your staff are providing for my mother and the other residents of Millview. My family and I are very confident that every precaution is being taken to keep my mother safe.
In general I would like to commend the employees for the care they have provided for my mother of the last five years. She is so well looked after. I feel each one treats her like she is their own mother. She is included in all the daily activities. She enjoys her meals. Her room is lovely. No matter what time of day someone in the family stops to see my mother, everyone is aware of where she is and what she is doing. That alone is reassuring to us.
There is constant communication with your staff in regards to doctors’ appointments, concerns about my mother, or if she needs anything. We know all her wants are being met and in a timely fashion.
Peace of mind is worth an awful lot. The family has that peace of not worrying about our 97 year old matriarch of the family. I thank each and everyone of you for allowing us that comfort.