Essential Questions to Ask When Touring an Assisted Living Facility

Choosing an assisted living facility for your loved one is a decision filled with emotion, responsibility, and the desire to find a place that feels just right. During a tour, you’re not just looking at rooms and meal plans, you’re evaluating whether this community can truly support your loved one’s comfort, health and happiness.

At Millview of Latham, we’ve helped hundreds of families make this transition with confidence. Below, we highlight the most essential questions to ask when touring—and share how we proudly meet those standards every day.

What Kind of Care is Provided?

Millview of Latham offers 24-hour personal care tailored to each resident’s needs. We help with activities like bathing, dressing, medication management and mobility all in a safe, single-level building that promotes easy navigation.

Ask during your tour:

∙ How are individual care plans created?

∙ Is staff available overnight for emergencies?

∙ Can you accommodate mobility changes or memory-related concerns?

Care plans are personalized and regularly reviewed. Our trained staff is available 24/7, and we work closely with families and physicians to adapt care as needs evolve.

What is Included in the Monthly Fee?

Pricing can vary widely across assisted living communities. Always ask for a clear breakdown of what is included.

Ask during  your  tour:

∙ What services and amenities are covered?

∙ Are meals, housekeeping and laundry included?

∙ Are there add-on fees for medication assistance or transportation?

Our pricing is transparent and comprehensive. Three meals daily, weekly housekeeping, laundry, daily care, activities, and scheduled transportation are all included. We’ll walk you through everything in detail.

What’s the Dining Experience Like?

Meals are a key part of daily life, and they should be both nutritious and enjoyable.

Ask during  your  tour:

∙ Are meals prepared on-site?

∙ Can dietary restrictions be accommodated?

∙ Are snacks available throughout the day?

Our residents enjoy home-cooked meals prepared fresh each day. We offer seasonal menus with a variety of choices, and our dining room fosters social connection. Special diets? We’ll work with you to ensure your loved one’s needs are met.

What Does the Daily Routine Look Like?

Staying active physically, mentally and socially contributes to a higher quality of life.

Ask during  your  tour:

∙ What activities are offered during the week?

∙ Are there group outings or events?

∙ Do residents have access to outdoor space?

Life is never dull. Residents enjoy paint-and-sip nights, music programs, billiards, card games and pet therapy. Our floral and vegetable gardens, library, and community room offer peaceful places to relax or gather. There’s always something to look forward to.

How Involved Can Families Be?

You want to stay connected and informed. Communication and involvement are essential.

Ask during  your  tour:

∙ How will I be updated on my loved one’s care?

∙ Are there opportunities for families to participate in events?

∙ Are there flexible visiting hours?

We partner with families. You’ll be kept up to date on care changes and are welcome to join us for meals, activities and celebrations. Families are part of our extended community, and we love seeing you here.

What Training Does the Staff Have?

Staff compassion and consistency can make all the difference.

Ask during  your  tour:

∙ How are staff trained and screened?

∙ What is the staff-to-resident ratio?

∙ Do the same caregivers work with the same residents?

Our team is experienced, dedicated and treated like family, which translates into better care for your loved one. Because of our smaller size, staff members get to know each resident personally, creating strong bonds and attentive service.

What Safety Measures Are in Place?

Safety is nonnegotiable. You need to know your loved one is protected.

Ask during  your  tour:

∙ Are emergency call buttons available in rooms and bathrooms?

∙ Are there protocols for medical emergencies?

∙ Is the building secured?

Each room is equipped with a call-bell system and we have staff on-site 24/7. Our single-level layout minimizes fall risks, and our secured entrance ensures peace of mind.

Can You Accommodate Changing Needs?

Aging can bring unpredictable challenges. Ask how the community adapts.

Ask during  your  tour:

∙ What happens if my loved one’s health declines?

∙ Will they have to move to a different facility?

∙ Do you work with outside providers or hospice care?

We offer flexible care that grows with our residents. Whether it’s temporary support during recovery or long-term progression in needs, our team is ready and equipped to help without uprooting your loved one’s life.

Touring an assisted living facility is about more than checking boxes, it’s about finding the right fit for your loved one’s next chapter. At Millview of Latham, we invite you to walk through our warm, welcoming community and see for yourself why families trust us.

With over 50 residents, all living on a single floor, we offer the perfect balance of personal care, safety and community spirit. Whether you’re just beginning your search or ready to take the next step, we’re here to answer every question. We’d be honored to welcome you and help your loved one feel right at home.